Frequently Asked Questions
If you already have an eCore account for your office, our team will automatically add any newly identified users to the existing account. Any new users will be provided with their login information a minimum of one week prior to the eCore transition date. The Account Admin at your office will be able to make any adjustments to the user’s access level on eCore.
Yes, eCore is integrated with Fast Company. To connect Fast Company with ecore, add your eCore account details to your settings in Fast Company. For help with this process, contact customer support.
Yes. To order a land title search, use the “copies of documents” text box in Electronic Due Diligence to specify your land title search request. We will show you how to use the feature in the live training.
Please look out for an email detailing your transition date.
If you don’t have an eCore account, we will create one for you. The login information will be emailed to you a week prior to your transition date. Once you log in, you must reset your password. For support on how to log in, view the Getting Started Guide.
To log in, visit https://www.oncorp.com/. We recommend bookmarking this page for quick access. For login support, follow the instructions outlined in the eCore guide.
If you are having issues logging into your new eCore account after your transition date, please email us for support.
If you cannot find a service you are looking for, you may use the “Copies of Documents” functionality to order other services. We will go over how to use this feature in our live training webinars.
We offer live training sessions to teach you how to transact in eCore. The training is offered twice a month, every month, and there is a period to ask any questions at the end of the session.
There will be no changes to pricing for services following the transition to eCore.
For most of our services, prices are shown prior to submitting your transaction. If you do not see a price breakdown and would like to inquire about pricing prior to submission, you can save your transaction as a draft and view pricing information for all eCore services in the Account Admin.
To view pricing, navigate to the person icon on the top right corner, select “Account Admin” and then “Pricing Information” for a full cost breakdown of each service.
eCore is a deposit account that allows you to pre-load the funds your firm will require for your expected volume of transactions. There are no other fees associated with your eCore account, such as license fees or subscriptions. You simply pay for the transactions you complete using your deposited funds. Funds deposited in eCore never expire and are extractable if you decide to close your account. See payment methods and instructions in the eCore guide.
For invoicing, you can pull customizable transaction reports at any time from your eCore account. The reports are available in excel or CSV format to easily upload into your accounting software. In addition, a weekly invoice is sent to the billing contact for your reference.
With a deposit account in place, eCore customers can easily allocate transactions to their client accounts in real-time, significantly reducing the risk of missed disbursements.
To view transaction data in real-time, navigate to the person icon on the top right corner, select “Account Admin” and then “Account Transactions”. From there, you can pull all data or filter based on date, transaction type, user, reference ID, and more. You have the option to export the data to use with your accounting or invoicing system. We will also send you weekly invoices for reference.
If you require support regarding your move to eCore, please email us here. If you require support while transacting in eCore, use the support resources found within the platform. You can find the eCore support number and email in the top right corner of the application by hovering your cursor over the phone icon.
eCore is a web-based application that is accessible using most browsers. eCore works best on a PC computer using a Google Chrome, Firefox, Internet Explorer 11, or Edge browser.
