Frequently Asked Questions
Yes. To order a land title search, use the “copies of documents” text box in Electronic Due Diligence to specify your land title search request. We will show you how to use the feature in the live training.
All Alberta firms will transition to eCore on February 14, 2022.
Your eCore account will be created weeks prior to your eCore transition date to give you time to navigate the platform and come with any questions you may during your training. The login information will be emailed to you. Once you login you must reset your password. If you receive login credentials as an Account Admin, please ensure all the user profiles that you require are set up. For support on how to log in or add or remove users, view the Getting Started Guide.
To log in, visit https://www.oncorp.com/. We recommend bookmarking this page for quick access. For login support, follow the instructions outlined in the eCore guide.
If you are having issues logging into your new eCore account after your migration date, please email us for support.
No. All customers must begin transacting in eCore by February 14, 2022.
No. All orders must be proceeded directly through the eCore system.
If you cannot find a service you are looking for, you may use the “Copies of Documents” functionality to order other services. We will go over how to use this feature in our live training webinars.
Dye & Durham will offer live training sessions to teach you how to transact in eCore. Please select the date and time that best fits your schedule. We strongly recommend that you join a live webinar so that you can participate in the Q&A sessions. In case you are unable to attend during the live presentation, the webinar will also be made available on-demand.
Shorter how-to videos are also available as workflow guides. Find them here.
There will be no changes to pricing for services following the transition to eCore.
For most of our services, prices are shown prior to submitting your transaction. If you do not see a price breakdown and would like to inquire about pricing prior to submission, you can save your transaction as a draft and view pricing information for all eCore services in the Account Admin.
To view pricing, navigate to the person icon on the top right corner, select “Account Admin” and then “Pricing Information” for a full cost breakdown of each service.
eCore is a deposit account that allows you to pre-load the funds your firm will require for your expected volume of transactions. There are no other fees associated with your eCore account, such as license fees or subscriptions. You simply pay for the transactions you complete using your deposited funds. Funds deposited in eCore never expire and are extractable if you decide to close your account. See payment methods and instructions in the eCore guide.
For invoicing, you can pull customizable transaction reports at any time from your eCore account. The reports are available in excel or CSV format to easily upload into your accounting software. In addition, a weekly invoice is sent to the billing contact for your reference.
With a deposit account in place, eCore customers can easily allocate transactions to their client accounts in real-time, significantly reducing the risk of missed disbursements.
To view transaction data in real-time, navigate to the person icon on the top right corner, select “Account Admin” and then “Account Transactions”. From there, you can pull all data or filter based on date, transaction type, user, reference ID, and more. You have the option to export the data to use with your accounting or invoicing system. We will also send you weekly invoices for reference.
If you require support regarding your move to eCore, please email us here. If you require support while transacting in eCore, use the support resources found within the platform. You can find the eCore support number and email in the top right corner of the application by hovering your cursor over the phone icon.
eCore is a web-based application that is accessible using most browsers. eCore works best on a PC computer using a Google Chrome, Firefox, Internet Explorer 11, or Edge browser.
